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Delivery information

On time - every time.

We know you are excited to receive your order, our commitment to you is to deliver your items as soon as possible.

We offer deliveries Sundays - Thursdays between 9 AM - 9 PM. 

Upon confirmation of your order, we will be in touch to arrange a suitable delivery time convenient to you. Once we are en-route to deliver you order we call you to confirm that you are available to receive the items. 
 

UAE Delivery Fee:

  • We offer free delivery for all orders above AED 200.
  • Orders below AED 200 will incur an AED 30 delivery fee.

UAE Delivery Time-frame:

  • We offer Next Day Delivery for deliveries within Dubai City limits. 
  • Deliveries outside Dubai City limits and in other Emirates have an expected delivery time frame of 2-3 days. For rural area's this may be a little longer.

Gift Orders:

  • Please allow additional 1 day processing time for Gift orders. Our gift orders include a hand-written card with an inscription of your choice and your name. The order will be send in a gift box without our logo or other branded packaging making it as personalised as possible and will be delivered on the requested pre-agreed date.

Click & Collect:

If you like to save on the delivery fee or prefer to collect the items yourself, you can choose collection from our shop in Jebel Ali instead of delivery. We will share our location pin via WhatsApp when we confirm your order is ready for collection.

Orders outside the UAE: 

For orders outside the UAE, please emails us on shop@TheStrollerSpa.com for a delivery fee quote and time-frame.

Additional important delivery information

  • Deliveries may take longer if the contact details provided are incorrect, if we are not able to reach you by phone or email.
  • We do not deliver on Fridays, Saturdays and Public holidays. Orders placed on these days will be dispatched on the next working day following the weekend/holiday.

We are proud of our great customer service reputation and strongly believe communication is key, therefore we can always be reached via phone/WhatsApp on +971 (0)5857 25326 for updates on orders and deliveries.